Refund policy

We offer a 30-day return policy, giving you 30 days from the date of delivery to request a return.

Eligibility & Hygiene Standards

Due to the bioactive nature of our formulations and strict hygiene protocols, we can only accept returns on items that are completely unopened, unused, and in their original packaging with the security seal intact.

• Opened or used personal care products are non-returnable.

• Sale items and digital gift cards are final sale and cannot be refunded.

How to Initiate a Return

1. Contact our support team at hello@samsoncalifornia.com with your order number and proof of purchase.

2. If your return meets our hygiene criteria, we will provide an authorized return shipping label along with specific routing instructions.

3. Note: Items sent back to us without a prior return authorization will not be processed.

Damages, Leaks, and Shortages

Please inspect your shipment immediately upon arrival. If a product is defective, damaged, or leaking, contact us at hello@samsoncalifornia.com right away. Please include a clear photograph of the damaged packaging or product so our team can evaluate the issue and expedite a replacement.

Samson Syndicate Subscriptions

Subscription recurring orders can be modified, paused, or canceled at any time via your secure customer portal. Cancellation or modification requests must be submitted at least 48 hours before your next scheduled billing date. Once a subscription order has been processed and shipped, it falls entirely under our standard unopened return policy.

Refunds & Exchanges

The most efficient way to process an exchange is to return your unopened item for a refund and place a new order on our digital storefront.

Once your return is received and verified by our team, we will notify you of the approval status. Approved refunds are credited automatically back to your original payment method within 10 business days.